The Serious Stuff (Our Policies)

  • Return & Refund Policy

    We want your candles to light up your life (not your stress levels). If something arrives looking sad, melted, or otherwise unworthy of your shrine, we’ll make it right — promise.

    Your Rights Under Aussie Law

    We play nice with the Australian Consumer Law, which means if your order has a major problem, you’re entitled to a replacement, refund, or compensation for any loss or damage. If it’s a minor issue, we’ll repair or replace it within a reasonable time.

    If Your Candle Arrives Damaged or Faulty

    Flick us an email within 7 days of delivery.

    Include your order number, a quick run-down of the issue, and pics (we love a dramatic before shot).

    We’ll arrange a replacement or refund — and yes, we’ll cover shipping if it’s our fault.

    If Your Candle Arrives Melted

    Heatwave casualties happen. If your candle turns up looking like a wax puddle, contact us within 48 hours with photos.

    We’ll sort you out with a replacement, refund, or store credit — whichever works best for both of us.

    Change of Mind

    We pour each candle with intent (and a little mischief), so unless it’s faulty, we don’t take returns for change of mind.

    If it’s unused, still in original packaging, and you cover return shipping, we may approve a return within 14 days of delivery.

    Custom pours? Sorry, no take-backs unless there’s a fault.

    How to Return

    Email us first. Don’t just send it back unannounced — we’re good, but we’re not psychic.

  • Shipping Policy

    We ship candles as fast as we pour them (almost). Here’s how it works:

    Processing Times

    Orders usually ship within 3–5 business days unless we’re in the middle of a glitter storm.

    Custom pours or bulk orders may take longer — we’ll let you know if your order needs extra love.

    Delivery

    We use Australia Post (or equivalent) with tracking so you can stalk your parcel like it’s a crush.

    Standard delivery times vary depending on your location — generally 3 - 9 business days in Australia. Express delivery times are 3 - 5 business days.

    We are not responsible for postal delays once the parcel leaves our hands (sad but true).

    Hot Weather Warning
    Candles and Aussie summers aren’t always best friends. If we think extreme heat will ruin your candle’s good looks, we may hold your order for a cooler shipping window.

    Lost or Delayed Parcels
    If your parcel disappears into the postal void, contact us and we’ll lodge an investigation. We’ll work with you to find a solution — replacement, refund, or credit.

  • Privacy Policy

    We collect only the info we need to process your order (name, address, email, payment details) and keep it safe like it’s our stash of limited-edition glitter.

    We will:

    Use your info to process orders, answer queries, and send you shipping updates.

    Store it securely and never sell it to third parties.

    Only share with trusted service providers (like our website host and payment processor) to complete your order.

    If you sign up to our newsletter, we’ll send you occasional updates, offers, and candle gossip. You will- absolutely not be spammed- Gremlin’s honour! Unsubscribe anytime, no hard feelings.

A brain-shaped candle with a pink and white marbled pattern on a wooden surface.

Safety & Use Guidelines

We want your candles to make your space magical, not hazardous.
Please:

  • Burn on a heat-resistant surface away from drafts, kids, pets, and anything flammable (including your fringe).

  • Trim the wick to about 5mm before each burn — it’s the difference between a clean flame and a smoke monster.

  • Let the wax pool reach the edges on the first burn to prevent tunnelling.

  • Don’t burn for more than 4 hours at a time.

  • Stop burning when about 1cm of wax remains.

A note on frosting:
Soy wax sometimes develops a delicate, frosted “snowflake” effect over time. It’s completely natural, a sign of pure soy wax, and doesn’t affect how your candle burns or smells. Consider it candle patina — like leather, but sexier.

A large brown mushroom-shaped goddess candle.

Terms & Conditions

By using this site or buying our candles, you agree to:

  • Read and follow our Safety & Use Guidelines (your eyebrows will thank you).

  • Acknowledge that our products are handmade — minor variations in colour, scent strength, or frosting are normal and part of the charm.

  • Accept that all scent descriptions are subjective — “smells like a forest” might smell more like “Christmas tree in a thunderstorm” to you.

  • Contact us promptly if there’s an issue so we can sort it out.

We reserve the right to refuse service to anyone who is rude, abusive, or demands impossible things (like a candle that smells like “winning the lottery”).